FAQ - HOW TO BUY

FAQ - SHIPPING 

DO YOU SHIP WORLDWIDE?

  • Right now we are only able to ship online orders within West and East Malaysia.

WHEN WILL MY ORDER SHIP?

  • We ship all orders via Pos Laju or GDex. When your order is shipped from our warehouse, your order will arrive at your door in 7-14 business days or less. Order confirmed before 10:00 am will be on same day delivery. If your order purchased after 10:00 am will be on next day delivery.

WHY HASN'T MY ORDER SHIPPED OUT IN THE STANDARD TIME?

  • There may be some delays when there is a sudden, large influx of orders. Do bear with us as we could not fulfill next day delivery promise due to massive orders and transaction and availability issues.

HOW CAN I TRACK MY ORDER?

  • When your order is ready to ship, our warehouse packs the order, and then creates a Pos Laju or GDex tracking number which can found at your order that same day or next day. If you do not get a tracking number, please email us at cs@basic-online.com.my or whatsapp us and we will provide you with one.

FAQ - PAYMENT

WHAT PAYMENT METHOD DO YOU ACCEPT?

  • We accept Visa, MasterCard, and Online Banking.

WHAT IF PREFERRED PAYMENT METHOD IS NOT LISTED?

  • If your preferred payment method is not listed, please contact us to make other payment arrangement.

FAQ - RETURN & EXCHANGE

HOW DO I RETURN / EXCHANGE MY ORDER?

  • In the rare case this might happen, your request needs to be emailed to cs@basic-online.com.my within 7 days from date of delivered. Kindly provide us a photo of the defect, damage or wrong item as a proof in order to proceed with a replacement and email us the Refund Application Form with the following format below:

    Name:
    Register email: 
    Address: 
    Contact no:
    Order no: 
    Product name: 
    Receive date: 
    Return date: 
    Reason: (For feedback purposes) 
    Amount Request Refund:
    Bank account details (full name/bank account number/which bank)

DO YOU ACCEPT RETURN / EXCHANGE AT PROMOTION PERIOD?

  • No item bought during promotional or seasonal events are accepted for returns and exchanges

COURIER CHARGES ?

  • Courier charges on product manufacturer defect will be borned by Basic-Online.
  • Courier charges on item change due to customer change of mind will be borned by customer