SHIPPING INFO

As for the moment we provide shipping as below:

COUNTRIES POS LAJU / GDEX   POS LAJU / GDEX  DELIVERY TIME FRAME
West Malaysia *Products Shipping Infomation (ABOVE RM 100) Max Discount RM15 7-10 working days  (except Sat,Sun & Public Holidays)
East Malaysia *Products Shipping Infomation (ABOVE RM 200) Max Discount RM30 7-14 working days (except Sat,Sun & Public Holidays)

*Kindly refer shipping rate @ individual product pages at shipping information area as show below. 

*Based on individual products.

 

What are your delivery options and how much is shipping?

You will receive an email for Order Status Update with parcel tracking number information and track it via cs@basic-online.com.my

Your order will be delivered between 3 - 5 working days except Sat, Sun and Public Holidays.

Delivery to some postcodes and outlying area outside Klang Valley may take slightly longer. Shipping may take longer during sale periods, holidays and extreme weather . 

Our partners are unable to deliver during weekends and public holidays. Please expect to receive your parcel on working days only.

Can I collect my order directly from Basic-Online office ? 

Unfortunately we do not have Self Collection option for the time being.

Do you ship to P.O. BOX or Parcel Lockers?

As we require a signature for all parcels, we do not ship to P.O. BOX or Parcel Lockers. We only ship to valid business and residential address to which we can ship the order. Basic-Online will not be liable for any lost orders should you request for your order to be delivered without any signature.

Any request for Authority to Leave without Signature will be at your own risk.

How to track my order?

To track and check the status of your order, please check Tracking Number sent to your email and click ‘Track My Order’ on the tracking. Please see our website track page to check on the status of your package https://www.basic-online.com.my/track-trace/ 

What should I do if my order has not arrived?

To track and check the status of your order, please click here https://www.basic-online.com.my/track-trace/  

Please contact us at 03-5192 1989 / +60 12 213 0800 or email us at cs@basic-online.com.my for further concern

Will I get charged for a re-delivery?

There is a re-delivery charge based on the shipping address actual rate on re-delivery. Our customer service will advise the exact re-delivery charges upon customer request.

Please contact us at 03-5192 1989 for further query or email us at cs@basic-online.com.my

I entered the wrong address, what should I do?

The delivery address for an order must be a valid delivery address - we do not ship to P.O. Box or Parcel Lockers. Unfortunately, the delivery address cannot be amended once the order has been paid. 
In the event that the wrong address is indicated in the order, and the package is delivered, Basic-Online.com.my will not be liable for any replacement or refund. 
*** The courier will charge an additional cost for change of address for undelivered parcels with wrong/invalid address.

 

FAQ - RETURN & EXCHANGE


HOW DO I RETURN / EXCHANGE MY ORDER?

  • In the rare case this might happen, your request needs to be emailed to cs@basic-online.com.my within 7 days from date of delivered. Kindly provide us a photo of the defect, damage or wrong item as a proof in order to proceed with a replacement and email us the Refund Application Form with the following format below:

    Name:
    Register email: 
    Address: 
    Contact no:
    Order no: 
    Product name: 
    Receive date: 
    Return date: 
    Reason: (For feedback purposes) 
    Amount Request Refund:
    Bank account details (full name/bank account number/which bank)

DO YOU ACCEPT RETURN / EXCHANGE AT PROMOTION PERIOD?

  • No item bought during promotional or seasonal events are accepted for returns and exchanges

COURIER CHARGES ?

  • Courier charges on product manufacturer defect will be borned by Basic-Online.
  • Courier charges on item change due to customer change of mind will be borned by customer.